Privacy Policy

At RoodtSquared Ltd, part of The Green Group, we are committed to protecting your privacy and ensuring complete transparency in how we handle your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have under UK data protection law.

Our trusted installation partners are carefully vetted and share our commitment to quality. Your data is only shared with the installer helping with your property — never sold to external third parties.

Last updated: 28 October 2026

1. Information We Collect

We collect information to provide accurate renewable-energy insights, deliver reports, and connect you with trusted installers (only with your consent).

a) Information You Provide

When you use our renewable energy calculator, submit a form, or request more information, we may collect:

• Full Name: So we can personalise your report and respond to you.
• Email Address: To send you your report, updates, or respond to enquiries.
• Phone Number: Optional, collected if you request a callback or prefer phone communication.
• Property Address: Required to analyse solar suitability, heat pump potential, insulation efficiency, and energy data for your specific home.
• Property Information: Such as property type, number of bedrooms, or other data you choose to provide.
• Any additional details provided through text fields or enquiry forms.

b) Automatically Collected Information

When you use our website, we automatically collect:

• Usage Data: IP address, browser type, device information, session duration, and pages visited.
• Cookies & Tracking Technologies: As detailed in our Cookie Policy.
• Analytics Data: Using tools such as Google Analytics 4 (GA4), Google Tag Manager (GTM), Google Search Console, and tracking pixels used for measuring conversions.
• Performance Data: To monitor how our calculator and website are used.

c) Publicly Available EPC Data

Where relevant, we retrieve Energy Performance Certificate (EPC) data from official UK Government databases to provide more accurate property estimates.

2. How We Use Your Information

We use your information to:

• Generate accurate solar, heat pump, and energy-efficiency assessments
• Retrieve EPC data automatically to support your report
• Send you your personalised report
• Improve our calculator, insights, performance, and user experience
• Provide support or respond to your enquiries
• Connect you with a trusted installation partner to discuss your options and provide quotes
• Track performance through analytics and improve future services
• Comply with legal and regulatory obligations
• Detect and prevent fraud or misuse

We do not use your data for automated decision-making that has legal or significant effects.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: To provide the service you requested (generating your energy report, sending it to you).
• Legitimate Interests: To contact you about your enquiry, connect you with our installation partner, improve our services, and ensure website security. We balance our interests against your rights and only process data where it's reasonable for you to expect.
• Consent: For optional marketing communications or where you explicitly opt in to additional services.
• Legal Obligation: To comply with applicable laws and regulations.

When you submit your contact details through our website, you agree to our Terms & Conditions, which include consent to be contacted about your renewable energy enquiry.

4. How We Share Your Data

We never sell your data. We only share it in the following circumstances:

5. Data Security

We take data security seriously and implement industry-standard protection, including:

• Encrypted transmission (HTTPS/SSL)
• Secure cloud servers with restricted access
• Regular security monitoring and audits
• Firewalls and intrusion detection
• Limited internal access to personal data
• Secure offboarding for staff and subcontractors

6. Data Retention

We keep your data only as long as necessary:

• Calculator & report data: Stored for up to 30 days, unless you request deletion sooner.
• Contact Details (email, phone number, address): Stored for up to 12 months if you request a callback or installer connection.
• Analytics & usage data: May be retained indefinitely in anonymous form for performance reporting.
• Support enquiries: Stored for up to 24 months.

7. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of your personal data.
• Correction: Fix inaccurate or incomplete information.
• Deletion: Request deletion of your data (subject to legal obligations).
• Objection: Object to certain types of processing, including marketing.
• Portability: Request your data in a structured format.
• Withdraw Consent: At any time, where consent is the basis for processing.

To exercise any of your rights, email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

We use essential, analytics, performance, and marketing cookies to ensure our website works properly and to understand how users interact with it. For full details, please read our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites, including installers, government sites, or partner organisations. We are not responsible for the privacy practices of these external websites.

10. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions about this policy or wish to exercise your data rights, please contact us: